Unacceptable delays in phone repairs must be addressed – Brendan Smith

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Eir repairs

Fianna Fáil TD for Cavan-Monaghan Brendan Smith has criticised Eir for the length of time it is taking to repair landline services.

Deputy Smith says he has received complaints from constituents, in many instances elderly people living on their own, who have been left without a telephone service for lengthy periods of time.

“I have been contacted by constituents in recent weeks who are frustrated at the length of time it is taking Eir to carry out repairs.  They’re being left for days on end without any phone or internet access.  Despite attempts by them and their families to speed up the process, virtually no progress is being made”, said Deputy Brendan Smith.

“Consumers are being left at the mercy of their providers – all the while still paying for a service that they are not receiving.  This is simply not acceptable.

“I have called on the Communications Minister to raise this issue with ComReg.  He has confirmed that Eir has an obligation to clear line faults within the timelines set in its universal service obligation. I am calling on him to establish whether these timelines are being met.

“It is deeply unfair that customers are waiting for days or in some cases weeks for their lines to be repaired and I am urging the Minister to seek clarity on the issue”.

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